Please make sure you have used the correct email address. You should also try using the “forgot password” tool to help you recover your account. You can do this by clicking on the forgotten password link on the login page.
How do I contact customer services
If you are experiencing technical issues or have a query relating to recruitment please contact the BBC Recruitment Team on the following:
Technical support enquires – firstname.lastname@example.org
General recruitment enquires – email@example.com
For all urgent issues please call 0477 internal
or 0370 024 3477 external
Before contacting us, please review the help pages and support wizards as these may provide immediate help.