Question:
I have a question or I’m experiencing a problem with my Tribepad ATS, what should I do?
- If you cannot find the information you need in our online support, or you are experiencing a problem with your Tribepad ATS, you should contact your appointed superuser within your company, who can then get in touch with the Tribepad Support Team.
- To do this, your appointed superuser can send an email to our Support Team or submit your query using our customer support system. Please, wherever possible include a screenshot so that we can get right to the core of your issue quickly, as well as job ID & candidate names where relevant. The more information you can provide us, the faster we can get to the root of your issue.
Question:
I want to email the Tribepad support team, what information should I include?
To enable us to investigate your query or issue and help you as soon as possible, please ensure that you include the following information when emailing the Support Team.
If you have a query:
- A subject line in the email that allows your query to be easily identified
- As much information as possible about your query
If you are experiencing a problem with your Tribepad ATS:
- A subject line in the email that allows your issue to be easily identified
- Any usernames pertaining to the issue you are raising
- The Operating System and Browser being used when the issue occurred (if you are not sure, visit https://www.whatsmybrowser.org/ for more information)
- As much information as possible about the problem experienced, including whether or not you have been able to replicate it
- Screenshots of the issue, if possible
By not providing the above information you may be inadvertently introducing a delay into us answering your query or investigating the issue. Remember – we love screenshots 🙂
Question:
I want to contact Tribepad using the customer support system, how can I do this and what information should I include?
- To log an issue using our customer support system simply click on the link and click Submit a Ticket:
Select the General option:
- In the form provided, fill in your full name, email address and details of your query. Leave the Priority dropdown as ‘P3’. When you have finished, click the Submit button at the bottom of the screen and your issue will be logged:
- To enable us to investigate your query or issue and help you as soon as possible, please ensure that you include the following information:
If you have a query:
- A subject line in the email that allows your query to be easily identified
- As much information as possible about your query
If you are experiencing a problem with your Tribepad ATS:
- A subject line in the email that allows your issue to be easily identified
- Any usernames pertaining to the issue you are raising
- The Operating System and Browser being used when the issue occurred (if you are not sure, visit https://www.whatsmybrowser.org/ for more information)
- As much information as possible about the problem experienced, including whether or not you have been able to replicate it
- Screenshots of the issue, if possible
By not providing the above information you may be inadvertently introducing a delay into us answering your query or investigating the issue.
Question:
How quickly will Tribepad respond to my query?
- We will acknowledge the receipt of your query immediately with an automated response. All queries will be assessed and prioritised upon receipt and one of our agents will get back to you as soon as possible.