When we set up your ATS as a brand new customer, you may have asked us to add a generic email address for you to send emails from such as ‘no-reply@thecustomer.com’. You may also have asked us to add a set of emails to choose from, for example, your recruitment teams individual email addresses.
If you would like to add, edit or remove an email address so that it appears or no longer appears in the ‘Email From’ drop-down menu, you will need to do this by using the Manage Tool.
The Manage tool is a completely separate platform to the ATS and is used to configure your ATS. There is usually one or more users (much like a superuser that knows the most about the ATS and has the highest access permissions, although Manage access can also be restricted to certain areas) within your own organisation that has access to the Manage tool, and can, therefore, complete this kind of action.
If you are a superuser and you have access to the Manage tool, with the relevant permissions to carry out this type of action please follow these steps:
Log in to the Manage tool as normal.
- Select ‘Platform Configuration’ from the top navigation menu.
- Select ‘General Setup’.
- In the below image you will see a circle highlighting ‘Emails Reply From List’
- Select that wording and a popup will appear – (see second image below).
- Complete the required details and select ‘create’ and ‘finish’.
- Repeat steps 4 and 5 until you have added all of the email addresses that you wish to add.
- If you would like to delete email addresses, follow step 4 above, the pop up will appear and the username will show a ‘delete’ option against it, select delete and the username will be removed.
- Allow the ATS to update and the email address will appear reasonably quickly for you to select from.
